Nikon Professional Services
People are quick to complain about poor service these days, but don’t often report good service when they get it, so I just thought I would mention my recent dealings with Nikon Professional Services (NPS).
On a recent shoot my old Nikkor 70-200mm VR1 fell out of my bag about 1 onto a concrete drive. Apart from a slight dink at the base all look good apart from but when I went to use the lens the VR system was a bit sick causing the image to randomly move around in the lens. I wasn’t too worried about this as I normally shoot from a tripod without the VR, but was worried about the focus alignment. It was time to send it back to Nikon for a bit of TLC. this lens has had a hard life having been repaired before when it and a camera body were dropped from a speeding motor bike, but that’s another story.
As I was off for a couple of weeks over Christmas it took the opportunity run my other AF lenses into Nikon London for a quick check and service, armed with my 14-24mm f/2.8 and 24-70mm f/2.8, as well as the ailing 70-200mm I called in on the morning of 22nd Dec. To my surprise I received the service estimates on the afternoon of the 22nd and morning of the 23rd , after accepting these by email both of the shorter zooms were lubricated, had their focus alignments checked and were back with me on the 23rd and 24th of Dec.
The longer zoom required some parts from Japan which were going to take a while to arrive. I didn’t have a job that needed the longer zoom for a couple of weeks so that wasn’t a real problem, but I let NPS know when I would need it by. As that date drew near I contacted NPS for an update and as they were still awaiting parts they sent me a loan 70-200 at no cost to cover the intervening period. Unfortunately they were still struggling with parts supply so they have just replaced my 7 year old lens with a 70-200 VR2 lens for the cost the old lens repair.
Very pleased with service, sensible prices and the replacement lens. Thanks to Rob and the other staff at NPS.